Project Manager Customer Satisfaction Survey

project-management | Lone Star Blower and Compressor

At Lone Star Blower we strive for continuous improvement and your feedback is a great contributor to our success!

NOTE: Please take a minute to answer 5 questions on our survey below. Thank you for your business and have a great day!

Company Name *

Your Name *

First

Last

Email *

Who Was Your PM (Project Manager) *

Project Number / Job

Please Rate According to Your Interaction with Your Project Manager and Not with Lone Star. We use this to better serve you and our many customers. *

	1 (Lowest Satisfaction)	2 (Unsatisfied)	3 (Neutral)	4 (Satisfied)	5 (Highest Satisfaction)
Accuracy of Submittal	1 (Lowest Satisfaction)Accuracy of Submittal 1 (Lowest Satisfaction)	2 (Unsatisfied)Accuracy of Submittal 2 (Unsatisfied)	3 (Neutral)Accuracy of Submittal 3 (Neutral)	4 (Satisfied)Accuracy of Submittal 4 (Satisfied)	5 (Highest Satisfaction)Accuracy of Submittal 5 (Highest Satisfaction)
Completeness of Content in Submittal	1 (Lowest Satisfaction)Completeness of Content in Submittal 1 (Lowest Satisfaction)	2 (Unsatisfied)Completeness of Content in Submittal 2 (Unsatisfied)	3 (Neutral)Completeness of Content in Submittal 3 (Neutral)	4 (Satisfied)Completeness of Content in Submittal 4 (Satisfied)	5 (Highest Satisfaction)Completeness of Content in Submittal 5 (Highest Satisfaction)
Technical Knowledge / Product Knowledge	1 (Lowest Satisfaction)Technical Knowledge / Product Knowledge 1 (Lowest Satisfaction)	2 (Unsatisfied)Technical Knowledge / Product Knowledge 2 (Unsatisfied)	3 (Neutral)Technical Knowledge / Product Knowledge 3 (Neutral)	4 (Satisfied)Technical Knowledge / Product Knowledge 4 (Satisfied)	5 (Highest Satisfaction)Technical Knowledge / Product Knowledge 5 (Highest Satisfaction)
Communication / Responsiveness	1 (Lowest Satisfaction)Communication / Responsiveness 1 (Lowest Satisfaction)	2 (Unsatisfied)Communication / Responsiveness 2 (Unsatisfied)	3 (Neutral)Communication / Responsiveness 3 (Neutral)	4 (Satisfied)Communication / Responsiveness 4 (Satisfied)	5 (Highest Satisfaction)Communication / Responsiveness 5 (Highest Satisfaction)
Overall Satisfaction	1 (Lowest Satisfaction)Overall Satisfaction 1 (Lowest Satisfaction)	2 (Unsatisfied)Overall Satisfaction 2 (Unsatisfied)	3 (Neutral)Overall Satisfaction 3 (Neutral)	4 (Satisfied)Overall Satisfaction 4 (Satisfied)	5 (Highest Satisfaction)Overall Satisfaction 5 (Highest Satisfaction)

Additional comments or suggestions

We may or may not use your comments as a testimonial, which would be greatly appreciated.

ABOUT LONE STAR

Lone Star is ISO-9001 Certified Lone Star is an ISO 9001 manufacturer of centrifugal, geared, gearless, and multistage blowers and compressors along with complete control systems at our 16 acre factory located in Houston, Texas USA and has representatives located around the world.

Lone Star Blower and Compressor manufactures for Air, Gas, Pressure or Vacuum for many markets including Water & Wastewater, Petrochemical & Refinery, Power Plants, Mining, Food and Beverage, and other Industrial Applications.

Founded by experienced professionals from the industry, our mission is to lead the industry in creating value for our customers and Lone Star through differentiated services and technologies that save energy, enhance production and bring a positive impact to the bottom line. Our culture is where we aspire to have a fun community honoring our values by uniting through teamwork and our relentless pursuit of winning a “WOW” result.

We also take care of the blowers and compressors you already have by offering complete support and services to other brands as well as our own. Take a look at Lone Star Aftermarket Services.

LONE STAR SUPPORT AFTER THE SALE

Lone Star offers in depth and hands on training classes for operators and maintenance staff that want to understand the equipment and how it is affected by the process.

Lone Star training center brings relevant equipment examples and includes 4 hours of classroom combined with 4 hours hands on training.

Join the Lone Star Team for quarterly training in a small group or private class. To join the email notification list of the next scheduled class email training@lonestarblower.com

Space is limited and the class fills up fast. There will be a minimum of 5 students to have the class, with a max of 15.

There are different classes each lasting one day, people can just take one or all three as appropriate. This training is on technology and will apply to other brand centrifugal blowers and compressors just as much as new Lone Star models. Most people who take the class do not have a Lone Star!

Held at Lone Star Quarterly
4 Hour Class Room
4 Hour Hands On
Limited to 15 People (Minimum 5)

training-1 | Lone Star Blower and Compressor | Lone Star Blower and Compressor

training-2 | Lone Star Blower and Compressor | Lone Star Blower and Compressor

Learn More At Our Training Page

OUR VISION

“To be the partner of choice with a reputation
built and inspired by every customer relationship.”

“REINVENTING EXPECTATIONS”

MISSION

“Our evolving products and services adapt to
customer needs and reinvent expectations
in an established industry”

VALUES

FAMILY
Family is at the heart of our organization. We are a supportive community to our employees, employee’s family and stakeholders. Customers are only as loyal to our company as the employees are loyal to the company.

EMPOWERMENT
We put the power of autonomy in our people with the resources, authority, opportunity, and motivation to win.

INTEGRITY
We believe there is no right way to do something that is wrong. We create an environment of trust where our actions mirror our words and we expect quality results in everything we do.

SAFETY
We make safety personal. We assess risk and put safety first before beginning or advising any action. There should be no reason or risk for people to get hurt.

INNOVATION
We are motivated to go beyond the status quo. We take risks, challenging the norm and improving business processes, services, and technology. There is always a better way!